Terms and Conditions

General Information

Sales from our online shop are subject to the following terms and conditions which you are deemed to accept when placing an order.

Retail Terms and Conditions (version dated 1st August 2022)

These terms and conditions apply to all retail transactions through this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above).

It is your responsibility to ensure the information you supply to us is correct. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices, Payment and Delivery

All prices and charges on this site are in UK pounds. The price you will be asked to pay includes any tax (VAT) payable and delivery charge where applicable. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. We accept payment by credit card, debit card or PayPal at the online shop.

Change of Mind Cancellations

You can cancel your purchase at any time up to 28 days (includes Saturdays and Sundays but excludes Public Holidays) before your booking date and a full refund will be given. 

For cancellations between 28 and 14 days of booking date, a 50% cancellation fee is payable.

For cancellations within 14 days then the full fee is payable.

In all cases, if we can resell your booking you will receive a full refund and not be subject to any cancellation fees.  We do not profit from cancellations we can rebook.


In case of complaints please write to us at: Big Battles Ltd, Unit 3, Cirencester Business Estate, Love Lane, Cirencester, GL7 1YG, UK (email: or You can also speak to a member of staff at the venue with any complaints.

Intellectual Property

Big Battles Ltd products and the site are protected by copyright and trademarks laws. You must obtain written permission from Big Battles Ltd to produce modify, copy or distribute any of our material for any commercial purposes. You may store information in electric form for the sole purpose of placing an order or corresponding with us. The ‘Big Battles’ logo is a registered trade mark and no authority is given to you in these terms and conditions to use the logo and name of Big Battles.

Company Registration and VAT

Big Battles is a registered limited company (12088307) with VAT Registration Number: 402242651